from: complaints@1and1.com
to: sixsteps
date: Jan 29, 2007 3:09 PM
subject: 1&1 Internet Inc. Complaints Re: Internal Server Error since before 6pm EST
mailed
Thank you for contacting us.
I am sorry for any inconvenience suffered. We understand your plight
and your frustration. We sympathize with your situation here. Our
administrators and developers are aware of these issues on your server.
We know that you’ve experienced some downtime. This is not something
that we consider acceptable. We have been working extremely hard to
ensure that you see the best uptime possible. However, we know this
doesn’t resolve your personal problems. We always want to end all
disputes and matters in the most amicable way possible. This is why we
want to compensate you in any way we can. I have since added three
months free hosting to your account. You will see this credit on your
next invoice/statement. Hopefully, this can begin to help with the
troubles you have seen so far. In the meantime, we will continue to
work around the clock to resolve this issue. We sincerely appreciate
your feedback and patronage. You should see this problem resolved very
shortly. Thanks.
If you have any further questions please do not hesitate to contact us.
–
Sincerely,
Joseph Quinn
Technical Support
1&1 Internet
